Using GoldLink with 3CX Standard
MCB GoldLink to 3CX requires the Pro or Enterprise edition of 3CX for full functionality. But you can get 3CX to “pop” (move to) the inbound caller’s GoldMine record even …
The Four Parts of Managing Your Domain
Many small businesses buy all-in-one domain service from a single company. While that can be an easy solution, it’s important to understand that there are actually four separate services involved. …
Outlook 2016 Repeatedly Prompts for Gmail Password
Lately, Outlook 2016 has been prompting me to log in to Google Workspace (G Suite) Gmail, sometimes every morning. It pops up a big browser-like window,
USPS Informed Delivery Phishing Email
I find USPS Informed Delivery very helpful for letting me know about mail and packages I should receive. So when I saw a USPS Informed Delivery email in my Junk …
GoldLink Not Working after 3CXPhone Update
3CX phone system updates sometimes include updates to the 3CXPhone desktop client software. For example, after installing 3CX v16 SP5, released April 22, 2020, users running 3CXPhone will be prompted …
Microsoft Defender SmartScreen Warning Installing GoldLink
You may get a Microsoft Defender SmartScreen warning when you install MCB GoldLink to 3CX. The GoldLink installer is digitally signed, but SmartScreen warnings for this kind of signing certificate …
Remove IMG_ Prefix from Photo Names
My Android phone prepends every photo file with “IMG_”. After copying the files to my computer, I use this simple Windows command to remove the prefix on all files in …
August 2019 Windows Updates Could Affect GoldLink
The Windows security updates released by Microsoft on August 13, 2019 all contain a bug that can cause Visual Basic 6 (VB6) programs to stop working. As MCB GoldLink to …
How to Recognize a Phishing Email
“Phishing” emails are trying to get you to click on a link and enter your username and password. They may use this approach to steal your credentials for a bank, …
Cat Support
One of my customers sent me this photo of the scene during a remote support session: We were all wondering how long the System Restore was going to take. The …