Forefront Login Errors

Mark Berry August 25, 2011

As I was setting up Office 365, when I clicked on the link to load the Forefront Online Protection admin panel, I sometimes got this error:

“We apologize for the inconvenience but we have encountered an error”

Forefront Error 1

The first two links on the page also give errors.

Apparently the Forefront site uses ActiveX or other restricted technologies. Once I added https://* to my Trusted Sites list in Internet Explorer 8, I was able to get into the Forefront admin center.

Forefront Error 3

Add to Trusted Sites

1. Under Tools > Internet Options, click on the Security tab, click on Trusted sites, then click on Sites:

Forefront Error 2

2. Add https://* to the list of Trusted Sites.

Session Expired Error

You can launch Forefront from the Office 365 Exchange admin area, under Mail Control > Rules, by clicking on the link Configure IP safelisting…

Forefront Error 4

However, if you have been logged in to Office 365 for a while, you may get the message, “We are sorry but your session has expired”:

Forefront Error 5

That’s confusing since you haven’t even started a Forefront session yet! Apparently Forefront is trying to use the Office 365 session, but the Forefront session times out much faster than the Office 365 session. You can work around this in two ways:

  • Log out of Office 365, close and re-open Internet Explorer, log back in to Office 365, and immediately go to Forefront.
  • Use this link to open the Forefront admin center directly:

1 Comment

  1. Office 365 Service Request Error | MCB Systems   |  August 25, 2011 at 2:20 pm

    […] I was talking to Microsoft Support, I realized that this might be similar to the Forefront login error I had been getting. There, the solution was to add the site to the list of Trusted Sites. Sure […]

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