Office 16 Licensing Error after Upgrade to E3

A user upgraded from Microsoft 365 Business Standard to Office 365 E3. Some months later, Office 16 started raises subscription errors (event 2011):

Log Name:      Application
Source:        Microsoft Office 16
Date:          5/20/2021 11:40:21 AM
Event ID:      2011
Task Category: None
Level:         Error
Description:
Office Subscription licensing exception: Error Code: 0x80070057; CorrelationId: {65E73695-691B-474D-9A81-98AA7231490B}

When I ran

cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /dstatus

I got this:

Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
PRODUCT ID: 00202-53031-93776-AA826
SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580
LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition
LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel
LICENSE STATUS:  ---LICENSED--- 
ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period.
REMAINING GRACE: 12 days  (17548 minute(s) before expiring)
Last 5 characters of installed product key: A1A1A
---------------------------------------
PRODUCT ID: 00265-60000-00004-AA751
SKU ID: 3d0631e3-1091-416d-92a5-42f84a86d868
LICENSE NAME: Office 16, Office16O365BusinessR_Grace edition
LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel
LICENSE STATUS:  ---NOTIFICATIONS--- 
ERROR CODE: 0xC004F009
ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired.
Last 5 characters of installed product key: B2B2B
---------------------------------------
PRODUCT ID: 00265-80214-97135-AA347
SKU ID: 6337137e-7c07-4197-8986-bece6a76fc33
LICENSE NAME: Office 16, Office16O365BusinessR_Subscription edition
LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel
LICENSE STATUS:  ---NOTIFICATIONS--- 
ERROR CODE: 0xC004E022
ERROR DESCRIPTION: The Software Licensing Service reported that the secure store id value in license does not match with the current value.
Last 5 characters of installed product key: C3C3C
---------------------------------------
---------------------------------------
---Exiting-----------------------------

When I opened Word and checked the Account, I was able to click More License Details or something to that effect (did not get a screen shot). I saw a valid Enterprise license and an expired Business license with a red background. Those correspond to the first and third licenses above, the Office16O365ProPlusR_Subscription1 and Office16O365BusinessR_Subscription respectively. The latter is the one showing error 0xC004E022, “The Software Licensing Service reported that the secure store id value in license does not match with the current value.” The middle license looks like an expired trial, or perhaps something that came with the computer.

This post explains how to remove an Office license with the /unpkey switch. From an administrative command prompt, I ran this to remove the second and third licenses:

cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /unpkey:C3C3C
cscript "C:\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /unpkey:B2B2B

After that, /dstatus shows only the first license and the Account tab in Word shows only an active Microsoft 365 Apps for enterprise license:

Microsoft 365 Apps for enterprise

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