I have a workstation running Windows XP SP2 on an SBS 2003 domain with Exchange. Yesterday I upgraded it from Office 2003 SP3 to Office 2007 SP1. All security patches have been applied.
When logged on to this machine as an administrative user, Outlook crashes 100% consistently whenever I exit Outlook. Starting as “outlook.exe /safe” did not help. Running Office Diagnostics did not help.
Here is some information from the error that is sent to Microsoft:
The faulting module, dccmsp32.dll, is part of WinFax Pro 10.03. Disabling the Outlook integration on the WinFax side and the Outlook side did not solve the problem.
I eventually found this Symantec post:
How to integrate WinFax PRO 10.02 and Outlook 2002 on a limited basis
In the end, I wound up following the instructions at the very end of that document (“If the problems persist…”): saving my Winfax data and cover subfolders, uninstalling WinFax, doing a Custom reinstall (deselecting External Phonebooks and send fax by email), copying my data and cover subfolders back, and renaming these four files:
After that, Outlook exits with no problems, and WinFax works by starting the Message Maanger (not the Controller).