NOD32 Error Downloading File from Update Server – retval 0x1105

Mark Berry October 19, 2009

I’m running ESET Remote Administrator (ERA) 3.0.105 as an update mirror on a Win2003 R2 server. There are six NOD32 3.0.684.0 clients that connect to that server (including one client on the server itself). The setup has been working fine for months.

nod32_client_failure

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Excluding HTTP Sites from NOD32 Version 3.0

Mark Berry June 2, 2009

I’m running NOD32 Antivirus Business Edition version 3.0.684.0.

Zenith Infotech monitoring sometimes downloads files that trip NOD32’s HTTP filter (e.g. SpyBot and BitDefender executables). Zenith recommends excluding “update.itsupport247.net” from antivirus scanning. It’s not hard to do in NOD32, but it is hard to find someone who knows how to do it!

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ESET Remote Administrator (ERA) Event ID 502: Update Failed

Mark Berry April 14, 2008

Symptom 

I’m running running ESET Remote Administrator 2.0.56. After upgrading from the trial to the purchased version, I started receiving the event below in my Application Event
Log.

Source:  ERA
Event ID:  502
Type:  Error
Description: The description for Event ID ( 502 ) in Source ( ERA ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Error: Update failed, code: 4, additional code: 8193.

Solution 

Here’s the solution provided by ESET support:

  1. Open the Remote Administrator Console (RAC).
  2. Go to Menu >> Tools >> Server options…
    >> Updates tab.
  3. Make sure you have the correct user name and
    password.
  4. Click on Update Now button.

Sure enough, although I had updated the username and password in the 2.7 mirror setup, I had forgotten to update them in the RAC as well (where the 3.0 mirror is configured). Once I made that change, the errors stopped appearing in my event log.

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