Embedded Image Shows Red X in Outlook

Mark Berry October 1, 2014

I wanted to use the PayPal Payment Request Wizard in QuickBooks 2014 to add a payment button to an email. But when the email opened in Outlook 2010, there as a red X where the Pay Now button should have been.

Thanks to this article, I found a solution that I never would have thought of:  in Internet Explorer Tools > Internet Options > Advanced tab, allow the system to save encrypted files to disk by unchecking Do not save encrypted pages to disk:

Fix Outlook Red X

After that, I got the expected PayPal button in the email:

Fix Outlook Red X 2

Oddly, once it started working, it seems to continue working even after setting the Internet Explorer option back to not saving encrypted files.

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