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	<title>MCB Systems &#187; winfax</title>
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		<title>Outlook 2007 Crashes on Exit Due to WinFax Module dccmsp32.dll</title>
		<link>http://www.mcbsys.com/techblog/2008/05/outlook-2007-crashes-on-exit-due-to-winfax-module-dccmsp32-dll/</link>
		<comments>http://www.mcbsys.com/techblog/2008/05/outlook-2007-crashes-on-exit-due-to-winfax-module-dccmsp32-dll/#comments</comments>
		<pubDate>Thu, 15 May 2008 14:37:00 +0000</pubDate>
		<dc:creator>Mark Berry</dc:creator>
				<category><![CDATA[IT Administration]]></category>
		<category><![CDATA[outlook]]></category>
		<category><![CDATA[winfax]]></category>

		<guid isPermaLink="false">/mark/post/Outlook-2007-Crashes-on-Exit-Due-to-WinFax-Module-dccmsp32dll.aspx</guid>
		<description><![CDATA[Problem

I have a workstation running Windows XP SP2 on an SBS 2003 domain with Exchange. Yesterday I upgraded it from Office 2003 SP3 to Office 2007 SP1.&#160; All security patches have been applied.
&#160;
When logged on to this machine as an administrative user, Outlook crashes 100% consistently whenever I exit Outlook. Starting as &#8220;outlook.exe /safe&#8221; did [...]]]></description>
			<content:encoded><![CDATA[<h1>Problem</h1>
<p>
I have a workstation running Windows XP SP2 on an SBS 2003 domain with Exchange. Yesterday I upgraded it from Office 2003 SP3 to Office 2007 SP1.&#160; All security patches have been applied.<br />
&#160;<br />
When logged on to this machine as an administrative user, Outlook crashes 100% consistently whenever I exit Outlook. Starting as &#8220;outlook.exe /safe&#8221; did not help. Running Office Diagnostics did not help.<br />
<br />
Here is some information from the error that is sent to Microsoft:<br />
&#160;<br />
<strong><br />
Error signature</strong><br />
AppName: outlook.exe<br />
AppVer: 12.0.63000.5000<br />
appStamp: 4760725d<br />
ModName: dccmsp32.dll<br />
ModVer: 10.0.2000.929<br />
ModStamp: 39d4133c<br />
fDebug: 0<br />
Offset: 00005346<br />
&#160;<br />
<strong><br />
Exception Information</strong><br />
Code: 0xc0000005<br />
Flags: 0&#215;00000000<br />
Record: 0&#215;0000000000000000<br />
Address: 0&#215;0000000010005346
</p>
<p>
The faulting module, dccmsp32.dll, is part of WinFax Pro 10.03. Disabling the Outlook integration on the WinFax side <em>and</em> the Outlook side did not solve the problem.&#160;
</p>
<h1>Solution&#160;</h1>
<p>
I eventually found this Symantec post:
</p>
<p>
How to integrate WinFax PRO 10.02 and Outlook 2002 on a limited basis<br />
<a href="http://service1.symantec.com/support/faxprod.nsf/docid/2001110911391704" target="_blank">http://service1.symantec.com/support/faxprod.nsf/docid/2001110911391704</a>
</p>
<p>
In the end, I wound up following the instructions at the very end of that document (&#8220;If the problems persist&#8230;&#8221;):&#160; saving my Winfax <strong>data</strong> and <strong>cover</strong> subfolders, uninstalling WinFax, doing a Custom reinstall (deselecting External Phonebooks and send fax by email), copying my <strong>data</strong> and <strong>cover</strong> subfolders back, and renaming these four files:
</p>
<p>
C:\Program Files\Winfax\Wfxext.dll<br />
C:\Program Files\Winfax\Wfoladin.dll<br />
C:\Windows\system32\Dccmsp32.dll<br />
C:\Windows\system32\<br />
Dccwfp32.dll
</p>
<p>
After that, Outlook exits with no problems, and WinFax works by starting the Message Maanger (not the Controller).</p>
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