Optiplex 960 Network Card Dropouts and Slow Speed
Mark Berry January 13, 2010
Recently installed a new Dell Optiplex 960 running 32-bit Windows 7 Enterprise. The system board includes an Intel 82567LM-3 network adapter. With the latest Intel driver from Dell, version 11.5.4.0, the card would frequently lose connectivity for two seconds (e1kexpress events in System event log). When it reconnected, it would often be at 10Mbps instead of 1Gpbs. Also at startup, the card apparently did not connect fast enough, which led to various errors (DNS lookup 1014, NETLOGON 5719, Time-Service 131, group policy failures).
There is some confusion as to whether System Idle Power Saver (SIPS) causes this issue, and whether SIPS is available on the 82567LM-3. It is not exposed in the driver settings.
Upgrading to the latest driver from the Intel site, version 11.5.10.0, did not help.
Rolling back to the base Microsoft driver included with Windows 7, version 10.5.1.0, does help. No errors and consistent 1Gpbs speed in 39 hours since rolling back.
Intel threads discussing this issue:
http://communities.intel.com/thread/9913
http://communities.intel.com/thread/7057
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Welcome to the Tech Blog! MCB Systems is a San Diego-based provider of information technology services and custom database programming services. We are based in Point Loma with easy access to downtown San Diego, Ocean Beach, Pacific Beach, and Mission Valley. This tech blog is geared towards my I.T. colleagues, but end users may be interested to glimpse what goes on "behind the scenes" in keeping their computing environments stable and secure.
Mark Berry owns MCB Systems, a San Diego provider of I.T. services. Contact MCB Systems.
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