Software Customization Services

Off-the-shelf software may exist that has already been designed for your business or organization, but the software may need to be customized for your specific environment.

Customization may be as simple as putting your name, address, and logo into an accounting application, or it may mean developing an entire workflow around a program that you use to track and follow up on contacts, for example.

MCB Systems has experience with many off-the-shelf software titles and may be able to immediately recommend one for your particular situation. Where the need is more specialized or complex, we can research what is available, help you select the best option for your needs, make necessary customizations, and work with you to plan a successful implementation, including employee training and ongoing maintenance.

Example: International Customer Relationship Management

You are a software development company with over 100 employees in six countries from Stuttgart to Beijing. You need a program to keep track of your prospects and customers around the globe. Users in all offices need to be able to view and update the same information.

MCB implements an off-the-shelf Customer Relationship Management solution with worldwide database synchronization via the Internet. The program is customized to meet your specific workflow. MCB converts your old data, and visits each office to provide installation and user training.

FrontRange GoldMine CRM hosted on Microsoft SQL Server and dBASE databases. Custom add-on programs in Visual Basic including integration with e-commerce web application. Extensive use of Symantec pcAnywhere and Windows Terminal Services for remote server management.

Return to the services overview, or contact us to discuss your needs.

Services

MCB Systems offers services to meet your needs: