Important Microsoft Update Not Auto-Installed

Mark Berry November 20, 2015

At one client, Server 2012 R2 Essentials is telling me every day that important updates should be installed on client computers. But automatic updates are enabled for several hours during the night; why aren’t the updates being installed automatically?

The update in question is KB3101488, an important update to Office 2013. As you can see, it is marked Important, but is not checked for installation:

MS Update Regulation 1

Using a handy-dandy PowerShell script, we can confirm that the update is not optional (not “BrowseOnly”), although it’s interesting that its MsrcSeverity is blank:

MS Update Regulation 2

Also, we see the following:

AutoSelection = 1 (AutoSelectIfDownloaded)

AutoDownload = 2 (AlwaysAutoDownload)

So if it’s supposed to download, and to be selected if downloaded, why isn’t it?

It’s Update Regulation

This thread has the clue:  it’s being regulated, i.e. throttled. Sure enough, checking C:\Windows\windowsupdate.log, we can see the download being skipped:

2015-11-20	03:00:45:879	1188	17cbc	DnldMgr	*********
2015-11-20	03:00:45:879	1188	17cbc	DnldMgr	  * Call ID = {CD0E3362-2A58-44EB-9E9D-CF4DF40E4C34}
2015-11-20	03:00:45:879	1188	17cbc	DnldMgr	  * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2015-11-20	03:00:45:879	1188	17cbc	DnldMgr	  * Updates to download = 1
2015-11-20	03:00:45:879	1188	17cbc	Agent	  *   Title = Update for Microsoft Outlook 2013 (KB3101488) 64-Bit Edition
2015-11-20	03:00:45:879	1188	17cbc	Agent	  *   UpdateId = {9C56823C-51E8-4840-AC3C-1F3C086DC1CA}.200
2015-11-20	03:00:45:879	1188	17cbc	Agent	  *     Bundles 1 updates:
2015-11-20	03:00:45:879	1188	17cbc	Agent	  *       {BB22A821-AA44-4A82-B603-D01DAC50C061}.200
2015-11-20	03:00:45:879	1188	17cbc	DnldMgr	***********  DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}]  ***********
2015-11-20	03:00:45:879	1188	17cbc	DnldMgr	Contacting regulation server for 2 updates.
2015-11-20	03:00:45:879	1188	17cbc	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab with dwProvFlags 0x00000080:
2015-11-20	03:00:45:895	1188	17cbc	Misc	 Microsoft signed: NA
2015-11-20	03:00:45:895	1188	17cbc	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab with dwProvFlags 0x00000080:
2015-11-20	03:00:45:895	1188	17cbc	Misc	 Microsoft signed: NA
2015-11-20	03:00:45:895	1188	17cbc	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\TMP80A2.tmp with dwProvFlags 0x00000080:
2015-11-20	03:00:45:895	1188	17cbc	Misc	 Microsoft signed: NA
2015-11-20	03:00:45:895	1188	17cbc	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab with dwProvFlags 0x00000080:
2015-11-20	03:00:45:895	1188	17cbc	Misc	 Microsoft signed: NA
2015-11-20	03:00:45:910	1188	17cbc	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab with dwProvFlags 0x00000080:
2015-11-20	03:00:45:910	1188	17cbc	Misc	 Microsoft signed: NA
2015-11-20	03:00:45:910	1188	17cbc	Misc	Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\TMP80B3.tmp with dwProvFlags 0x00000080:
2015-11-20	03:00:45:910	1188	17cbc	Misc	 Microsoft signed: NA
2015-11-20	03:00:45:910	1188	17cbc	DnldMgr	Regulation server path: https://fe2.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2015-11-20	03:01:01:557	1188	17cbc	DnldMgr	  Per-Update: bb22a821-aa44-4a82-b603-d01dac50c061 at rate 0
2015-11-20	03:01:01:557	1188	17cbc	DnldMgr	  * Regulation call complete. 0x00000000
2015-11-20	03:01:01:557	1188	17cbc	DnldMgr	***********  DnldMgr: New download job [UpdateId = {BB22A821-AA44-4A82-B603-D01DAC50C061}.200]  ***********
2015-11-20	03:01:01:557	1188	17cbc	DnldMgr	Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update BB22A821-AA44-4A82-B603-D01DAC50C061 is "PerUpdate" regulated and can NOT download. Sequence 5160 vs AcceptRate 0.
2015-11-20	03:01:01:557	1188	17cbc	DnldMgr	  * Update is not allowed to download due to regulation.
2015-11-20	03:01:01:557	1188	17cbc	DnldMgr	Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update BB22A821-AA44-4A82-B603-D01DAC50C061 is "PerUpdate" regulated and can NOT download. Sequence 5160 vs AcceptRate 0.
2015-11-20	03:01:01:557	1188	17cbc	DnldMgr	Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update BB22A821-AA44-4A82-B603-D01DAC50C061 is "PerUpdate" regulated and can NOT download. Sequence 5160 vs AcceptRate 0.
2015-11-20	03:01:01:557	1188	17cbc	Agent	*********
2015-11-20	03:01:01:557	1188	17cbc	Agent	**  END  **  Agent: Downloading updates [CallerId = AutomaticUpdates]
2015-11-20	03:01:01:557	1188	17cbc	Agent	*************

WHY it’s being regulated is not known but once it comes off regulation, it should install automatically.



1 Comment

  1. Print Detailed Windows Update Information | MCB Systems   |  November 20, 2015 at 7:04 pm

    […] Important Microsoft Update Not Auto-Installed […]

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