HitmanPro.Alert Crashes Windows 10 Upgrade

Mark Berry August 6, 2015

I was running HitmanPro.Alert 2.6.5.77 on a domain-joined Windows 8.1 Pro laptop. When I tried to upgrade to Windows 10 (using the online update or a USB key), it repeatedly hung (crashed) with a PAGE_FAULT_IN_NONPAGED_AREA error:

Windows 10 upgrade error 1

After reverting to Windows 8.1, it showed this message:

0xC1900101-0x4000D – The installation failed in the SECOND_BOOT phase with an error during MIGRATE_DATA operation

Windows 10 upgrade error 2

The Windows 10 installation troubleshooting page suggests disabling or uninstalling antivirus. Once I uninstalled HitmanPro.Alert, the upgrade succeeded.

Caveat:  I also had some old PGP software installed but I disabled that and still the upgrade failed, so I don’t think that was the culprit. However, it was after uninstalling both PGP and HitmanPro.Alert that the upgrade succeeded.



3 Comments

  1. Pete   |  October 03, 2015 at 11:40 am

    Same experience here. And when I tried to reinstall after a successful install I got a freeze with page fault in nonpaged area. Looks like it may not be compatible.

  2. Mark Berry   |  October 03, 2015 at 1:25 pm

    Pete – are you using HitmanPro.Alert 2 or 3? I’ve got version 2 running on a brand new ThinkPad after upgrading to Win10 Pro x64. However trying to install it on an ancient ThinkPad T60p, upgraded to Win10 Pro x86, causes the page fault you described. Not sure what the difference is but it does seem incompatible on some machines.

    By they way, HitmanPro.Alert 2 also blocked the .NET 3.5 install under Windows 10 on the new ThinkPad, just as it did under Server 2012 R2:

    http://www.mcbsys.com/blog/2015/02/hitmanpro-alert-blocks-net-3-5-install/

    Once I uninstall HitmanPro.Alert 2, I was able to install .NET 3.5.

  3. HitmanPro.Alert Blocks .NET 3.5 Install | MCB Systems   |  October 03, 2015 at 1:32 pm

    […] I discovered earlier that HitmanPro.Alert 2 caused an upgrade to Windows 10 to crash. After uninstalling Hitman, I was able to upgrade to Windows 10 Pro x86. But when I tried to […]

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