Office 365 Service Request Error

Mark Berry August 25, 2011

Office 365 allows creating service requests through the online portal. Yesterday, after typing in all the details on my issue, when I clicked to Submit the service request, I got this error:

“There was a problem processing your request.”

Office 365 Service Request Error

Ironically the only solution offered is to create a Service Request.

As I was talking to Microsoft Support, I realized that this might be similar to the Forefront login error I had been getting. There, the solution was to add the site to the list of Trusted Sites. Sure enough, once I added https://portal.microsoftonline.com to the list of Trusted Sites in Internet Explorer 8, I was able to create a Service Request using the online form.

Add to Trusted Sites

1. Under Tools > Internet Options, click on the Security tab, click on Trusted sites, then click on Sites:

Forefront Error 2_thumb[5]

2. Add https://portal.microsoftonline.com to the list of Trusted Sites.


Leave a Reply





*