Outlook 2010 Repeated Logon Prompts

Mark Berry March 18, 2011

I’ve been using Outlook 2010 under Window 7 for a few months, connected to Exchange 2007 SP3 running under SBS 2008. I have three Exchange accounts set up in my Outlook profile. Suddenly this week I couldn’t get email: I got one credential prompt after another, no matter how many times I entered the password.

I thought maybe the credential store had gotten messed up. I went to Control Panel > User Accounts > Credential Manager and deleted the saved credentials corresponding to the email accounts. Didn’t help.

Tried a change to IIS settings as suggested here. Didn’t help.

I set up an Outlook test profile with only one account. Still prompted me repeatedly for a password, in fact for a different account than the one in the new profile. Huh?

Outlook Logon

Finally I realized that Outlook was trying to use the wrong credentials to connect to the account. For example, my testuser@mydomain.com email requires a logon as MYDOMAIN\TestU, but it was trying to log on using the credentials from another email account, e.g. MYDOMAIN\TestU2. In other words, it no longer knew which email account was associated wiht which domain logon. All I had to do was click on Use another account at the credential prompt, then enter the correct domain account for the email address shown at the top of the credential prompt. Once I’d done that for all of my accounts, Outlook once again is connecting to Exchange and sending and receiving email.


  1. scour_gify   |  January 05, 2012 at 8:04 am

    In the words of Homer Simpson, “Doh”.

    That worked thank you.. Always the simple solutions.

  2. Dawn McCreary   |  January 12, 2012 at 8:24 am

    Does anyone know what causes this and how to stop it? it is happening to many of my users and it is quite annoying. They can change the user name and log in and it works for awhile but the prompt will eventually return. Of course just after they forget the solution.

  3. Kunal   |  February 17, 2012 at 11:20 am

    I have an old work account that I dont use anymore. But I’d like to stil have it in my outlook. Now, outlook keeps prompting me for its password and its frustrating that I cannot just disable that account. Do you have any ideas how to do this?

    By disable I mean, kinda set that account into permanent offline mode while others function normal.

  4. Mark Berry   |  February 17, 2012 at 11:35 am

    Kunal, I think you can do what you want using Send-Receive groups:
    http://office.microsoft.com/en-us/outlook-help/why-use-send-receive-groups-HA010117939.aspx. Create a group that excludes the dormant account. Only include the new group in Send-Receive (F9).

  5. Kee   |  March 23, 2012 at 10:55 am

    I’m supporting a Windows 7 enviroment and recently I had this same thing happen to a couple of my end user’s after the 2010 upgrade. All I did was remove the end user’s Outlook profile and then re-added it. Haven’t had any problems since.

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